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				<title>Application Support Engineer-Germany Speaking Must</title>
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				<description>Siemens Team Center as PDM / PLM tool · Ability to communicate effectively with engineering users and support teams · ITIL framework knowledge · Experience in working with ServiceNow · Strong analytical and problem-solving skills. · Good communication and customer support skills. · Collaborate with development and QA teams for bug reporting and verification. · Strong analytical and troubleshooting skills. · Good communication and customer support abilities, able to work in shift as required.

 

KRAs

· Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool. · Triaging tickets to different queues based on the user query. · Respond to Business user queries and provide timely responses &amp; resolutions. · Willing to work in German time zone, also willing to work on Indian public holidays · Document support processes and maintain knowledge base articles. · Logical approach and excellent problem-solving skills.</description>
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